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RECEIVABLE MANAGEMENT AND OUTSOURCING

Wednesday, March 10, 2010
Collection Rules & Regulations Links Privacy Statement Employees Employment Contact

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COLLECTION RULES & REGULATIONS

pic6.jpgProfessional Collection Agencies are governed by Federal Law. The Fair Debt Collection Practices Act was enacted by Congress to protect consumers from unethical collection practices employed by some debt collectors.

This act defines and identifies:

  • Acceptable call times
  • Disclosure
  • Rights to dispute
  • Allowable communications
  • Harassment

ACB American, Inc. provides extensive training to its staff to ensure compliance with State and Federal Law. In addition, ACB associates are trained to extend to consumers professionalism, courtesy and an understanding of their specific situation.

All communications with this company will be considered confidential and private. All reasonable measures will be taken to protect the privacy of consumers.

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What's New?

We've recently expanded our Predictive Dialer adding ports and upgrading our servers. Our dialing horsepower is better than ever! Our Disaster Recover Site is now fully operational. We've conducted our first tests and are ready to officially put the site into our DRP Plan. Our Threat Assessment Partner will conduct 3rd party testing by the end of October!

EXCITING NEWS

Our 5th Annual Scholarship Golf Outing was a huge success. Special thanks to our Vendor Partners, Clients, Competitors and friends for their generosity. We hope to have pictures of the outing posted soon. ACB is in the planning stages to add a Career / Self Improvement Center to the Associate Lounge Area. Interactive tutorials to include; linguistics, conflict management, negotiation, and listening skills are just part of what we have in store. An associate library focusing on various self help, regulatory and industry specific publications is also in the works. We'll keep you posted!